SWAN Member Libraries,
You may now resume accepting credit card payments with your
ProPay credit card swipes at your desk. If you encounter any issues with payments, please send an email to
help@swanlibraries.net to report it. You can find more information about this on the
*RESOLVED* BLUEcloud Commerce Is Not Available known issue on the SWAN support site.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
SWANcom Subscription Settings
From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Tuesday, January 10, 2023 5:42 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] *UPDATE* BLUEcloud Commerce Is Not Available
SirsiDynix has confirmed some libraries have had payments go through ProPay without the bills being paid on patron record. They have advised us not to use the ProPay swipes at the desk until they find a resolution to the issue. We will
continue to update this issue as we have more information.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
SWANcom Subscription Settings
From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Tuesday, January 10, 2023 12:54 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] BLUEcloud Commerce Is Not Available
SWAN Member Libraries,
Libraries are reporting they receive a "BLUEcloud Commerce is not available" message after patrons swipe their credit cards at the ProPay swipes at circulation desks. We have opened a case with SirsiDynix to have them investigate this issue.
PayPal bill payment on Aspen is not affected by this issue; you can direct patrons there for bill payment until this issue is resolved. We will update the
BLUEcloud Commerce Is Not Available known issue on the SWAN support site as we have more information.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
SWANcom Subscription Settings