SWAN Member Library Staff:

Restarting the VPN services appears to have resolved this issue and we’re seeing all connections have been restored on the SWAN side. We will continue to monitor the system’s stability throughout the weekend.

If your library is still having problems, please open a support ticket so we may investigate.

Thank you for your patience!

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Saturday, May 11, 2024 1:03 PM
To: SWAN Help Desk <help@swanlibraries.net>; swancom@list.swanlibraries.net
Subject: [SWANcom] Update: Connections to SWAN WorkFlows - No planned reboot

SWAN Member Library Staff:

While investigating the root cause of a WorkFlows outage impacting a few libraries, we became aware that our firewall appears to be misreporting the tunnel status. We have confirmed that our Symphony systems are up, and many libraries are not reporting issues. Electronic resources and Aspen Discovery are also unaffected, however, internal SIP2 services at the libraries are also impacted..

As the affected libraries is below 10% of our membership, we will not be rebooting our firewall and potentially risk a more widespread outage.

The impacted libraries should continue using offline mode to circulate material while we continue to investigate. If your library is having difficulties connecting to WorkFlows, please open a support ticket. We will continue to update the known issue as more information becomes available.

Thanks!

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Saturday, May 11, 2024 12:00 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Libraries Not Able To Connect to WorkFlows - Rebooting VPN Tunnels

We’ll be rebooting our services at 12:15 PM. Please see our Known Issue for more details.

Michael Szarmach

Systems Administrator, Information Technology & Systems Support

michael@swanlibraries.net • 630-326-8929

My pronouns: he/him/his

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

swanlibraries.net • catalog.swanlibraries.net